Privacy Policy

Gauritechtrade Consulting Private Limited ("Gauritechtrade", "Sanatan Jyoti", "we", "us", or "our") operates the SanatanJyoti.com website and Sanatan Jyoti mobile applications, including Android and iOS applications, together referred to as the "Service".

This Privacy Policy explains how we collect, use, process, store, disclose, and protect personal information when you access or use our Service.

The Service may include astrology and spiritual services such as Astrology, Kundli, Muhurat, Numerology, Tarot, Audio Consultation, Video Consultation, Chat Consultation, Wallet services, and other features that may be introduced from time to time.

We are committed to handling personal information responsibly and taking reasonable measures to protect the information entrusted to us.

By accessing or using the Service, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will obtain consent through an appropriate mechanism.

1. Information We Collect

The information we collect depends on the services and features you use.

1.1 Account and Registration Information

When you create or use an account, we may collect:

Name
Mobile number
Email address
Login and authentication information
Profile information
Account preferences
Information required to provide requested services
Information provided while contacting customer support

Some information may be mandatory to provide a particular service, while other information may be optional.

1.2 Astrology, Kundli and Muhurat Information

When you use Astrology, Kundli, or Muhurat services, you may provide information such as:

Name
Date of birth
Time of birth
Place of birth
Kundli-related information
Event details
Event location
Preferred dates or date ranges
Questions or information relevant to the consultation
Other information voluntarily provided for the requested service

The information required may vary depending on the service selected.

1.3 Numerology and Tarot Information

When you use Numerology or Tarot services, we may process information voluntarily provided by you for the purpose of providing the selected service.

This may include your name, date of birth, questions, preferences, consultation details, and other information that you choose to provide.

Users should avoid sharing unnecessary sensitive personal information during such consultations.

1.4 Audio, Video and Chat Consultation Information

If you use Audio, Video, or Chat consultation services, we may process information necessary to facilitate and manage the consultation.

This may include:

Consultation booking details
Session date and time
Consultant or Acharya Ji details
Chat messages
Session and technical information
Customer support communications
Service status and transaction details
Information voluntarily provided during the consultation

Audio or Video content will only be recorded or stored where such recording or storage is part of the applicable service or otherwise permitted and appropriately disclosed.

1.5 Wallet Information

If you use the Sanatan Jyoti Wallet, we may collect and process information related to your wallet, including:

Wallet account or identifier
Wallet balance
Amount added to the wallet
Amount deducted from the wallet
Wallet transaction history
Transaction ID or reference number
Transaction date and time
Transaction status
Refunds or reversals
Service or order against which wallet balance was used
Other information necessary to maintain and operate the wallet

Wallet information may be used to maintain account balances, process wallet transactions, provide services, resolve payment or transaction issues, process refunds or reversals, detect misuse or fraud, and maintain appropriate transaction records.

Wallet usage may be subject to separate Wallet Terms, Payment Terms, or Refund Policy applicable to the Service.

1.6 Payment and Transaction Information

When you make a payment or recharge your Wallet, we may receive information relating to the transaction, including:

Transaction ID
Order ID
Payment status
Amount
Date and time of transaction
Payment method
Refund or reversal information
Other transaction-related information

Payments may be processed through third-party payment service providers.

Users should never share their OTP, UPI PIN, card PIN, banking password, or other confidential payment credentials with Sanatan Jyoti representatives, Acharya Ji, consultants, or any other person.

1.7 Device and Technical Information

When you use our website or mobile applications, certain information may be collected automatically, including:

IP address
Device type
Operating system
Browser type
Application version
Device identifiers
Network information
Log information
Date and time of access
Crash and diagnostic information
Approximate location information where required for a particular feature
Information about how you interact with the Service

This information may be used for security, troubleshooting, analytics, performance improvement, and operation of the Service.

2. How We Use Personal Information

We may use personal information for purposes including:

Creating and managing user accounts
Providing Astrology and Kundli services
Providing Muhurat consultation services
Providing Numerology services
Providing Tarot services
Facilitating Audio, Video, and Chat consultations
Generating or delivering requested reports or services
Operating and maintaining the Wallet
Processing payments, wallet transactions, refunds, and reversals
Managing bookings and orders
Providing customer support
Responding to complaints and service requests
Sending service-related communications
Sending promotional communications where permitted
Improving website and application functionality
Analysing usage and service performance
Detecting and preventing fraud, abuse, unauthorised activity, and security incidents
Maintaining platform security
Protecting our users, service providers, business, and Service
Complying with applicable legal and regulatory requirements
Enforcing our Terms, policies, and agreements
Performing other purposes communicated to you at or before the time information is collected

3. Consent and Lawful Processing

Where consent is required under applicable law, we will seek consent through an appropriate notice or consent mechanism.

Consent, where relied upon, will be requested in a clear and understandable manner and will relate to specified purposes.

Where processing is based on consent, you may withdraw your consent in accordance with applicable law.

Withdrawal of consent may affect our ability to provide certain services or features that depend on the relevant information.

Withdrawal of consent will not affect the lawfulness of processing carried out before such withdrawal.

4. Sharing of Personal Information

We do not sell your personal information as a standalone commercial product.

We may disclose or provide access to personal information where reasonably necessary to provide, operate, secure, maintain, or improve the Service, or where otherwise permitted or required by applicable law.

4.1 Service Providers

We may use third-party service providers for functions such as:

Cloud hosting
Payment processing
Wallet and transaction processing
Email delivery
SMS and OTP services
Customer support
Communication services
Audio, Video, and Chat infrastructure
Analytics
Advertising and campaign measurement
Application infrastructure
Authentication
Security
Technical support

These service providers may process information on our behalf for the services they provide.

4.2 Acharya Ji and Consultants

Where necessary to provide a consultation requested by you, relevant information may be made available to the respective Acharya Ji or consultant.

For example, information required for an Astrology, Kundli, Muhurat, Numerology, or Tarot consultation may be shared with the relevant service provider when necessary to provide that service.

We expect consultants and service providers associated with our platform to handle such information appropriately and only for legitimate service-related purposes.

4.3 Legal and Regulatory Requirements

We may disclose information where required or permitted by applicable law, court order, governmental authority, regulatory requirement, or legal process.

We may also disclose information where reasonably necessary to investigate fraud, security incidents, unlawful activity, or violations of our Terms or policies.

4.4 Business Transactions

If Gauritechtrade Consulting Private Limited or Sanatan Jyoti is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

5. Wallet and Transaction Privacy

Wallet and transaction information may be accessed or processed by authorised personnel and relevant service providers where necessary for:

Maintaining wallet balances
Processing wallet additions
Processing wallet deductions
Completing purchases
Processing refunds or reversals
Reconciling transactions
Resolving payment disputes
Detecting fraudulent or suspicious activity
Providing customer support
Maintaining financial and transaction records
Complying with legal or regulatory requirements

Sanatan Jyoti may retain transaction records for as long as reasonably necessary for legitimate business, accounting, dispute-resolution, security, and legal purposes.

6. Consultation Privacy

Information voluntarily shared during Astrology, Muhurat, Numerology, Tarot, Audio, Video, or Chat consultations may be processed to provide the requested service and manage the consultation.

Users should provide only information reasonably necessary for their consultation.

Users are advised not to share unnecessary sensitive personal information, passwords, financial credentials, authentication codes, or other confidential information during a consultation.

Consultation-related information may also be processed where reasonably necessary to resolve complaints, investigate technical issues, prevent misuse, maintain security, or comply with legal requirements.

7. Audio and Video Consultation Data

Audio and Video consultations may require technical processing to establish, maintain, and complete the communication session.

Whether an Audio or Video consultation is recorded or stored will depend on the applicable service and the practices communicated to users.

Where recording or storage is applicable and disclosure or consent is required by law, appropriate notice or consent will be provided.

Users should not assume that every Audio or Video consultation is recorded.

8. Chat Consultation Data

For Chat consultations, messages and related session information may be processed to:

Provide the consultation
Maintain chat functionality
Manage the consultation session
Resolve complaints or disputes
Provide customer support
Investigate misuse or security incidents
Comply with applicable legal requirements

Chat records may be retained for an appropriate period based on operational, security, legal, and dispute-resolution requirements.

9. Cookies and Similar Technologies

Our website and applications may use cookies, SDKs, pixels, local storage, and similar technologies.

These technologies may be used for:

Essential website functionality
Authentication and session management
Security
Remembering preferences
Analytics
Performance measurement
Understanding how users interact with the Service
Improving products and services
Advertising and campaign measurement, where applicable

Third-party providers may also use cookies or similar technologies in accordance with their own privacy policies.

You may control cookies through your browser or device settings. Disabling certain cookies may affect the availability or functionality of some features.

10. Analytics and Advertising

We may use third-party analytics, advertising, and measurement services to understand usage of the Service and measure the effectiveness of our marketing and advertising activities.

Such services may process information such as device information, IP address, usage information, identifiers, cookie information, and similar technical data, subject to applicable law and the relevant provider's policies.

Where required, appropriate consent or controls may be provided for applicable tracking technologies.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or for other lawful purposes.

Retention periods may vary depending on:

Type of information
Nature of the service
Purpose of processing
Account status
Consultation history
Wallet and transaction records
Payment and accounting requirements
Customer complaints or disputes
Security requirements
Legal and regulatory obligations

When personal information is no longer required for a lawful purpose, we will take reasonable steps to delete, anonymise, or otherwise dispose of it, subject to applicable legal, accounting, security, or dispute-resolution requirements.

12. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration, disclosure, or destruction.

These measures may include access controls, authentication, secure infrastructure, monitoring, restricted employee access, and other appropriate safeguards.

However, no website, application, network, or electronic transmission can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their account credentials and should immediately contact us if they suspect unauthorised access to their account.

13. Your Privacy Rights and Choices

Subject to applicable law, you may have rights relating to your personal information, including:

Requesting access to personal information
Requesting correction or updating of inaccurate information
Requesting deletion where applicable
Withdrawing consent where processing is based on consent
Opting out of certain marketing communications
Raising a privacy-related grievance
Exercising other rights available under applicable data-protection law

Requests may be submitted to: care@gauritechtrade.com

We may take reasonable steps to verify your identity before processing certain requests.

14. Marketing Communications

We may send communications necessary to provide the services you have requested, including:

Booking confirmations
Payment confirmations
Wallet transaction notifications
Consultation reminders
Service updates
Security notifications
Account-related communications
Refund or transaction updates

These communications are different from promotional communications.

Where applicable, you may opt out of promotional or marketing communications through the unsubscribe mechanism provided in the communication or by contacting: care@gauritechtrade.com

Opting out of promotional communications will not necessarily stop essential service or transactional communications.

15. Children's Personal Data

Where a service involves personal information relating to a child, such information should be provided by or with the involvement of the child's parent or lawful guardian as required by applicable law.

We may take appropriate measures relating to children's personal data in accordance with applicable legal requirements.

16. Third-Party Websites and Services

The Service may contain links to third-party websites, applications, payment services, social-media platforms, or other external services.

This Privacy Policy does not govern the privacy practices of those third parties.

Users should review the applicable privacy policies and terms of third-party services before providing personal information to them.

17. International Processing

Some technology, hosting, analytics, payment, communication, or other service providers used by Sanatan Jyoti may process information from locations outside India.

Where personal information is transferred or processed outside India, we will do so in accordance with applicable law and requirements governing such transfers.

18. User Responsibilities

Users are responsible for providing accurate information when using services that require personal details.

Users should:

Provide accurate information where required
Avoid providing unnecessary personal information
Avoid sharing another person's information without appropriate authority
Keep account credentials confidential
Never share OTPs, passwords, UPI PINs, or payment credentials
Immediately report suspected unauthorised account activity
Use official Sanatan Jyoti channels for account, payment, and service-related activities

19. Privacy Complaints and Grievances

If you have a concern regarding the collection, use, disclosure, security, or handling of your personal information, you may contact us at:

Gauritechtrade Consulting Private Limited
Email: care@gauritechtrade.com

You may contact us regarding:

Access to personal information
Correction requests
Deletion requests
Consent withdrawal
Privacy concerns
Unauthorised use of personal information
Security concerns
Other privacy-related grievances

We will review and address privacy-related requests in accordance with applicable law and our internal procedures.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes in our services
New features or technologies
Changes in data-processing practices
Changes in third-party service providers
Changes in applicable legal or regulatory requirements

Where appropriate, we may notify users of material changes through the website, mobile application, email, in-app notification, or another suitable method.

The "Last Updated" date at the beginning of this Privacy Policy indicates when it was most recently revised.

21. Contact Us

For questions, privacy requests, complaints, or concerns regarding this Privacy Policy or the handling of your personal information, please contact: