Terms & Conditions for Astrologers
These Terms & Conditions ("Agreement", "Terms") govern the relationship between Gauritechtrade Consulting Private Limited, operating the Sanatan Jyoti platform ("Sanatan Jyoti", "Company", "we", "us", or "our"), and every astrologer onboarded to provide services through the Sanatan Jyoti platform ("Astrologer", "you", or "your").
The Sanatan Jyoti platform may include the Sanatan Jyoti website, mobile applications, Astrologer App, communication systems, consultation services, payment and settlement systems, and other related services.
By completing the onboarding process, accepting these Terms electronically, or providing services through the Sanatan Jyoti platform, you agree to comply with this Agreement and the policies applicable to your services.
1. Introduction and Scope
1.1 Platform Role
Sanatan Jyoti operates as a technology and service platform that facilitates interactions between users and onboarded astrologers.
The Company may provide technology, communication, booking, payment, transaction, customer-support, and other infrastructure required to facilitate consultations.
The Astrologer is responsible for providing the actual astrological consultation and professional guidance to users.
1.2 Services Covered
Astrologers may provide services approved by the Company, which may include:
- Kundli analysis and horoscope reading
- Astrology consultations
- Audio consultations
- Video consultations
- Chat consultations
- Preparation and delivery of astrology reports
- Muhurat-related guidance where specifically approved
- Traditional astrological remedies and guidance that comply with these Terms and applicable law
- Other astrology-related services approved by Sanatan Jyoti
An Astrologer may provide only those services for which they have been approved and onboarded by the Company.
1.3 Services Requiring Separate Approval
Numerology, Tarot, or other non-astrological consultation categories may require separate approval, verification, training, or applicable terms before an Astrologer may provide such services through the platform.
No Astrologer may represent themselves as authorised to provide a service that has not been approved by Sanatan Jyoti.
2. Prohibited Services and Activities
Astrologers are strictly prohibited from offering, promoting, facilitating, or encouraging:
- Black magic, jadu-tona, vashikaran, or unlawful practices
- Fraudulent or deceptive remedies
- Guaranteed financial returns or wealth
- Guaranteed lottery or gambling outcomes
- Investment or securities-related guarantees
- Medical diagnosis or treatment
- Instructions to stop, change, or replace prescribed medical treatment
- Legal advice or guaranteed legal outcomes
- False claims regarding professional qualifications
- Fear-based or coercive remedies
- Threatening users with death, serious harm, misfortune, or supernatural consequences to obtain payment
- Any unlawful activity
- Any advice intended to facilitate criminal or fraudulent conduct
- Determining or disclosing the sex/gender of an unborn child
- Guidance intended to determine or influence the sex/gender of an unborn child
- Guaranteed pregnancy, childbirth, health, or medical outcomes
Astrologers must not represent spiritual or astrological interpretations as guaranteed facts.
3. Eligibility and Onboarding
3.1 Eligibility
An applicant must:
- Be at least 18 years of age
- Possess adequate knowledge, experience, training, or qualifications relevant to the services for which they are applying
- Provide accurate and complete information during onboarding
- Successfully complete the Company's verification and onboarding process
- Comply with applicable laws and platform policies
- Maintain professional and ethical conduct
3.2 Onboarding Process
The onboarding process may include:
- Application submission
- Profile review
- Identity verification
- KYC verification
- Qualification or experience verification, where applicable
- Interview or assessment
- Background verification, where applicable
- Approval by the Company's authorised team
- Acceptance of applicable Terms and policies
3.3 Approval
The Company may approve, reject, suspend, or defer an application based on its onboarding and verification requirements.
The Company may request additional information or documents where reasonably required.
4. Identity Verification and KYC
4.1 Required Information
Depending on applicable requirements, the Company may request:
- PAN
- Government-issued identity document
- Bank account information
- Recent photograph
- Address information
- Professional qualifications or certifications
- Experience information
- Other information reasonably required for identity, payment, tax, security, or compliance purposes
4.2 Verification
The Company may verify submitted information internally or through authorised third-party verification providers.
The Company may reject documents that are:
- Invalid
- Expired
- Altered
- Fraudulent
- Inconsistent
- Unverifiable
4.3 Re-Verification
The Company may request updated KYC information from time to time.
Failure to provide required updated information may result in temporary restriction, suspension, or termination of the Astrologer's account.
4.4 No Service Before Approval
An Astrologer must not provide paid services through the platform before completing the required onboarding and KYC process.
5. Astrologer Account and Astrologer App
5.1 Account
Each approved Astrologer may receive access to the Sanatan Jyoti Astrologer App or other authorised platform interface.
The Astrologer is responsible for maintaining the confidentiality of their login credentials.
5.2 Account Sharing
Astrologers must not:
- Share login credentials
- Allow another person to use their account
- Allow another person to conduct consultations under their profile
- Transfer their account to another person
- Create duplicate accounts without Company approval
5.3 Transaction Information
The Astrologer App may provide access to transaction-related information, which may include:
- Consultation/service details
- Transaction date and time
- Customer/service reference
- Gross transaction amount
- Applicable deductions
- Astrologer's eligible share
- Settlement status
- Refund or adjustment information
- Other transaction information relevant to the Astrologer's services
The information displayed in the Astrologer App may be subject to reconciliation and correction where required.
6. Code of Conduct
Astrologers must maintain respectful, professional, and ethical conduct at all times.
Astrologers must not:
- Use abusive, threatening, discriminatory, offensive, or inappropriate language
- Harass or intimidate users
- Emotionally exploit users
- Create unnecessary fear to obtain additional payments
- Make false or misleading claims
- Guarantee specific outcomes
- Misrepresent qualifications, experience, or expertise
- Provide fabricated or deliberately misleading reports
- Copy another person's report or professional content without authorisation
- Pressure users to purchase additional services
- Force users to purchase remedies, gemstones, rituals, products, or other services
- Request unnecessary personal information
- Ask users for passwords, OTPs, UPI PINs, card details, or banking credentials
- Encourage users to bypass Sanatan Jyoti's payment or booking systems
- Share personal contact information for the purpose of conducting platform services outside Sanatan Jyoti
- Engage in unlawful or fraudulent activities
7. Professional Boundaries
Astrologers must maintain appropriate professional boundaries with users.
Astrologers must not:
- Encourage inappropriate personal relationships with users
- Pressure users to meet offline
- Request unnecessary personal photographs or documents
- Use consultation information for personal relationships or commercial purposes
- Threaten users with supernatural, financial, relationship, health, or other consequences
- Use a user's personal circumstances to pressure them into purchasing additional services
Any recommendation for a spiritual or traditional remedy must be presented without coercion or guaranteed-result claims.
8. Audio, Video and Chat Consultations
8.1 Service Delivery
Astrologers providing Audio, Video, or Chat consultations must:
- Be available during the assigned or accepted consultation period
- Start consultations within the applicable service window
- Provide the consultation professionally
- Avoid unnecessary interruptions
- Complete the consultation according to the purchased service
- Maintain appropriate communication standards
8.2 Technical Issues
If a consultation is interrupted because of technical or network problems, the Astrologer must cooperate with the Company's reconnection, rescheduling, or service-resolution process.
8.3 Recording and Monitoring
The Company may use appropriate monitoring or service-quality mechanisms for consultations in accordance with its Privacy Policy and applicable law.
Where consultation recording is used, applicable notices, consent requirements, and data-handling practices will apply.
Astrologers must not independently record, copy, capture, distribute, or commercially use user consultations without appropriate authorisation.
9. Service Quality and Delivery
Astrologers are responsible for providing services in accordance with the description displayed on the Sanatan Jyoti platform.
This includes:
- Providing genuine and independent astrological interpretation
- Delivering reports within the communicated timeframe
- Responding clearly to user questions
- Avoiding deliberately vague or misleading responses
- Providing lawful and appropriate traditional guidance
- Maintaining professional standards
- Following Company service guidelines
The Company may establish service-level standards for different consultation categories.
10. Customer Complaints and Quality Review
Users may submit complaints regarding an Astrologer's service.
The Company may review complaints using relevant information available to it, which may include:
- Booking information
- Transaction records
- User complaints
- Astrologer's response
- Relevant chat records
- Relevant service records
- Ratings and reviews
- Other information reasonably required to investigate the complaint
The Astrologer will ordinarily be given a reasonable opportunity to provide an explanation, except where immediate action is necessary to protect users, the platform, or the Company's legal or security interests.
Corrective actions may include training, warning, restriction, suspension, payout adjustment where contractually permitted, or termination.
11. Pricing and Revenue Sharing
11.1 Pricing
Consultation prices may be determined or approved by the Company and displayed through the Sanatan Jyoti platform.
11.2 Commercial Terms
The applicable revenue-sharing or commission arrangement will be communicated to the Astrologer separately in writing, through onboarding documentation, commercial terms, or another authorised communication.
11.3 Changes
The Company may revise pricing, commissions, promotional arrangements, or commercial terms subject to applicable agreements and appropriate notice.
11.4 Discounts and Promotions
The Company may offer:
- Discounts
- Coupons
- Promotional pricing
- Introductory offers
- Customer credits
- Campaign-based offers
The effect of such promotions on the Astrologer's eligible share will be determined according to the applicable commercial terms communicated by the Company.
12. Earnings, Transactions and Payment Settlement
12.1 Transaction Records
The Astrologer may view eligible transaction and settlement information through the Astrologer App.
The information may include gross transaction value, applicable deductions, eligible earnings, adjustments, and settlement status.
12.2 Settlement
Eligible amounts will be settled to the Astrologer's registered bank account according to the applicable payout cycle communicated by the Company.
The payout cycle may be weekly, monthly, or another cycle notified by the Company.
12.3 Applicable Deductions
The amount payable to the Astrologer may be affected by applicable:
- Revenue share or platform commission
- Taxes
- TDS, where applicable
- Refunds
- Chargebacks
- Promotional adjustments
- Payment reversals
- Service-related adjustments
- Other deductions permitted under the applicable commercial terms
12.4 GST and Taxes
Where applicable, taxes will be handled in accordance with applicable tax laws and the nature of the Astrologer's relationship with the Company.
The Astrologer is responsible for complying with their own applicable tax obligations.
12.5 Bank Details
Payments will be made to the registered bank account associated with the verified Astrologer account.
The Astrologer is responsible for maintaining accurate bank information.
The Company will not be responsible for delays resulting from incorrect, incomplete, or outdated bank information supplied by the Astrologer.
13. Refunds, Chargebacks and Transaction Adjustments
If a customer receives a refund, chargeback, payment reversal, or other adjustment relating to a consultation provided by an Astrologer, the corresponding amount may be adjusted against the Astrologer's eligible earnings, subject to the applicable commercial terms and applicable law.
The Company may temporarily withhold a disputed amount while investigating:
- Customer complaints
- Fraud
- Chargebacks
- Payment reversals
- Service disputes
- Suspected policy violations
- Other legitimate transaction issues
The Company will make reasonable efforts to reconcile and resolve verified transaction disputes.
14. Transaction Disputes
If an Astrologer believes that a transaction, deduction, or settlement amount is incorrect, they may raise a dispute through the designated Company support channel.
The Astrologer should provide:
- Transaction reference
- Relevant date
- Service details
- Nature of the discrepancy
- Supporting information, where applicable
The Company may review the relevant transaction records and provide an appropriate resolution.
15. Confidentiality and Client Data
Astrologers must maintain strict confidentiality regarding information received from users.
Astrologers must not:
- Share user birth details with unauthorised persons
- Share Kundli information
- Share consultation chats
- Share reports
- Copy or export client databases
- Use client information for personal or commercial purposes
- Contact users outside the platform for unauthorised purposes
- Sell or transfer client information
- Use consultation information to market personal services
- Publish client information without appropriate authorisation
These confidentiality obligations continue after the Astrologer's relationship with Sanatan Jyoti ends.
16. Data Protection
Astrologers must handle user information in accordance with applicable privacy and data-protection requirements and the policies communicated by Sanatan Jyoti.
Astrologers must only access or use information necessary to provide the authorised service.
Astrologers must immediately notify Sanatan Jyoti if they become aware of:
- Unauthorised access
- Accidental disclosure
- Lost or stolen device containing platform information
- Data leakage
- Unauthorised copying
- Any suspected security incident involving user information
The Company may restrict access to data where reasonably necessary to protect users and the platform.
17. Off-Platform Communication and Non-Solicitation
Astrologers must not divert Sanatan Jyoti customers away from the platform for services arranged through Sanatan Jyoti.
Prohibited activities include:
- Requesting direct payment through UPI, PhonePe, Paytm, bank transfer, cash, or other personal payment methods
- Sharing personal WhatsApp or phone numbers for conducting paid services outside the platform
- Redirecting customers to personal websites or social-media accounts for paid consultations
- Offering cheaper direct services to bypass Sanatan Jyoti
- Collecting or copying Sanatan Jyoti's customer database
- Using customer information obtained through Sanatan Jyoti to solicit independent business
This clause is intended to protect customer privacy, platform security, and the Company's legitimate business interests.
18. Reviews and Ratings
Customers may rate and review services received from an Astrologer.
Astrologers must not:
- Create fake reviews
- Create fake customer accounts
- Manipulate ratings
- Force customers to provide positive reviews
- Threaten customers because of negative reviews
- Offer improper incentives for reviews
- Ask customers to remove genuine negative feedback through pressure or intimidation
The Company may remove reviews that are abusive, fraudulent, irrelevant, spam, or otherwise violate applicable policies.
Ratings and reviews may be considered as part of service-quality monitoring.
19. Marketing and Use of Astrologer Profile
The Company may promote approved Astrologers through its website, applications, social-media channels, advertising campaigns, newsletters, notifications, and other marketing channels.
Depending on the applicable profile and marketing arrangement, this may include:
- Name
- Professional photograph
- Designation
- Professional biography
- Areas of specialisation
- Experience information
- Ratings
- Approved testimonials
- Other professional profile information
The Company will not intentionally misrepresent an Astrologer's qualifications or professional information.
Astrologers must provide accurate profile information and promptly notify the Company of material inaccuracies.
20. Intellectual Property and Content
20.1 Company Materials
Sanatan Jyoti's:
- Software
- Applications
- Website
- Branding
- Logos
- Designs
- Templates
- Reports/templates
- Training materials
- Internal processes
- Customer databases
- Platform content
remain the property of the Company or its licensors, as applicable.
Astrologers must not copy, reproduce, distribute, reverse engineer, sell, or commercially exploit Company materials without written permission.
20.2 Astrologer Content
Astrologers remain responsible for ensuring that content they submit to Sanatan Jyoti does not infringe the intellectual-property, privacy, publicity, or other rights of another person.
By submitting professional profile information, photographs, biographies, reports, articles, videos, or other content for use on the platform, the Astrologer grants the Company the rights reasonably necessary to host, display, reproduce, distribute, and promote that content for operating and marketing the Sanatan Jyoti service, subject to applicable agreements and law.
21. Training and Quality Assurance
Sanatan Jyoti may provide training, guidelines, workshops, webinars, recorded materials, or mentoring to improve service quality.
Quality may be evaluated through:
- Customer feedback
- Ratings and reviews
- Service performance
- Report quality
- Compliance reviews
- Appropriate consultation monitoring
- Customer complaints
- Other reasonable quality-assurance mechanisms
Repeated failure to meet applicable standards may result in corrective action, additional training, temporary restriction, suspension, or termination.
22. Availability and Booking Management
Astrologers are responsible for maintaining accurate availability through the Astrologer App or other authorised platform interface.
Astrologers should:
- Keep availability information updated
- Accept or decline requests appropriately
- Avoid repeatedly accepting bookings they cannot fulfil
- Inform the Company promptly about prolonged unavailability
- Cooperate with rescheduling or cancellation procedures
Repeated no-shows, late responses, or avoidable cancellations may result in performance review or corrective action.
23. Conflicts of Interest and Commercial Activities
Astrologers must disclose any material conflict of interest relevant to services provided through Sanatan Jyoti where reasonably required.
Astrologers must not use consultations to force or manipulate customers into purchasing:
- Gemstones
- Rituals
- Pujas
- Anusthan
- Products
- Paid remedies
- Other services
Any additional commercial service offered through the platform must be authorised by Sanatan Jyoti where required.
24. Penalties and Corrective Action
Where an Astrologer violates these Terms or applicable platform policies, the Company may take one or more actions depending on the nature and seriousness of the violation:
- Written warning
- Additional training
- Temporary restriction of services
- Temporary suspension
- Removal of specific services
- Adjustment or withholding of disputed amounts where contractually permitted
- Permanent termination
- Recovery of verified losses where legally and contractually permissible
- Legal action where appropriate
The Company may take immediate action in cases involving serious risks to users, fraud, unlawful conduct, data breaches, financial misconduct, or other serious violations.
25. Termination and Account Deactivation
25.1 Termination by Astrologer
An Astrologer may request termination of their account by submitting a written request through the designated Company support channel.
The request should contain sufficient information to verify the Astrologer's identity and account.
25.2 Deactivation
After receiving a valid termination request, the Company may verify the account and service status.
Following verification, the Astrologer's:
- Profile
- Booking availability
- Dashboard access
- Service access
- Payment/transaction access
may be deactivated according to the Company's operational procedures.
25.3 Company Termination Rights
The Company may suspend, restrict, or terminate an Astrologer's account where reasonably necessary due to:
- Violation of these Terms
- Fraud
- Misrepresentation
- Serious misconduct
- Repeated poor service
- Repeated customer complaints
- Unauthorised solicitation
- Data/privacy violations
- Financial misconduct
- Unlawful activity
- Security concerns
- Failure to maintain required KYC
- Conduct materially harmful to users or the Company
Where appropriate, the Company may provide notice or an opportunity to respond. Immediate action may be taken where necessary to protect users, the platform, or the Company's legal or security interests.
25.4 Pending Settlement
Eligible undisputed amounts due to the Astrologer will be processed through the applicable settlement process after final reconciliation.
Amounts subject to valid disputes, refunds, chargebacks, or other adjustments may be held or adjusted until the relevant matter is resolved.
25.5 Rejoining
An Astrologer who previously terminated their account may apply for re-onboarding.
Rejoining may require fresh KYC, verification, assessment, and approval.
Previous suspension or termination history may be considered as part of the review.
26. Effect of Termination
Termination does not automatically remove obligations that are intended to continue after termination.
The following may survive termination to the extent applicable:
- Confidentiality
- Data protection obligations
- Intellectual-property obligations
- Payment and settlement obligations
- Transaction reconciliation
- Dispute-resolution provisions
- Liability provisions
- Non-solicitation obligations to the extent legally enforceable
- Other provisions that by their nature should continue
The Company may retain required records in accordance with its Privacy Policy, applicable law, accounting requirements, security requirements, and legitimate business purposes.
27. Independent Consultant Relationship
The Astrologer provides services as an independent consultant and is not an employee, partner, agent, or joint-venture partner of Gauritechtrade Consulting Private Limited unless a separate written agreement expressly states otherwise.
Accordingly:
- The Astrologer is not entitled to employee benefits such as PF, ESI, gratuity, bonus, or paid leave unless separately agreed or required by applicable law.
- The Astrologer is responsible for their own applicable taxes and professional obligations.
- The Astrologer does not have authority to bind the Company to any contract or commitment.
- The Astrologer must not represent themselves as an employee or authorised representative of the Company beyond the scope expressly provided.
- The Astrologer is responsible for maintaining their professional competence and complying with applicable laws.
28. Compliance with Applicable Laws
Astrologers must comply with all laws and regulations applicable to their activities and services.
This may include, as applicable:
- Information Technology Act, 2000
- Consumer Protection Act, 2019
- Digital Personal Data Protection Act, 2023 and applicable rules/provisions
- Applicable GST laws
- Applicable income-tax laws
- Applicable laws relating to advertising, consumer protection, privacy, and electronic communications
- Other applicable central, state, or local laws and regulations
Astrologers must cooperate reasonably with the Company in connection with lawful regulatory, legal, tax, or governmental requirements.
29. Dispute Resolution and Grievance Redressal
29.1 Customer-Related Complaints
Customer complaints relating to an Astrologer's service will ordinarily be reviewed through the Company's internal grievance and quality-assurance process.
The Astrologer may be asked to provide an explanation or supporting information.
29.2 Astrologer-Company Disputes
Astrologers should first raise disputes through the Company's designated grievance or support channel.
The Company will make reasonable efforts to resolve disputes through internal discussion and review.
Where the parties agree or where required under the applicable agreement, the dispute may be referred to mediation or arbitration.
29.3 Jurisdiction
Subject to applicable law and the validity of any contractual dispute-resolution mechanism, disputes that are required to be brought before courts shall be subject to the jurisdiction of the competent courts having lawful jurisdiction.
30. Force Majeure
The Company shall not be responsible for delays or failures in performance caused by circumstances beyond its reasonable control, including where applicable:
- Natural disasters
- Government restrictions
- Internet or telecommunications failures
- Power outages
- Cybersecurity incidents
- Platform or infrastructure failures
- Third-party service disruptions
- Epidemics or public emergencies
- War, civil unrest, or similar events
The Company will make reasonable efforts to restore affected services where practicable.
31. Amendments and Updates
The Company may update these Terms from time to time to reflect:
- Changes in services
- New platform features
- Changes in commercial arrangements
- Operational changes
- Legal or regulatory requirements
- Security or compliance requirements
Material changes may be communicated through email, app notification, dashboard notification, or another appropriate channel.
The updated Terms will state the applicable effective date.
Where continued acceptance is required, the Astrologer may be required to accept the updated Terms before continuing to provide services.
If an Astrologer does not agree to material updated Terms, they may discontinue providing services, subject to completion of applicable settlement and account-closure procedures.
32. Notices and Official Communication
Official communication regarding the Astrologer's account may be provided through:
- Astrologer App notifications
- Registered email address
- Official support channels
- Other communication methods designated by the Company
Astrologers are responsible for keeping their registered contact information current.
33. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable by a competent authority, the remaining provisions will continue to apply to the extent permitted by law.
The invalid or unenforceable provision will be interpreted or replaced, where legally permissible, in a manner that most closely reflects its intended purpose.
34. Entire Agreement
These Terms, together with applicable:
- Privacy Policy
- Platform Terms and Conditions
- Professional Code of Conduct
- Commercial/Revenue-Sharing Terms
- KYC requirements
- Service-specific policies
- Other policies expressly incorporated into the Astrologer's onboarding agreement
constitute the framework governing the Astrologer's participation on the Sanatan Jyoti platform.
Where a separate written commercial agreement applies to a particular Astrologer, that agreement will govern the specific commercial terms stated in it to the extent of any conflict.
35. Acceptance of Terms
Before providing services through Sanatan Jyoti, the Astrologer must review and accept these Terms.
Acceptance may be completed electronically through:
- Clicking an "I Agree" or equivalent button
- Completing the digital onboarding process where acceptance is expressly recorded
- Signing an applicable electronic or written agreement
The Company may maintain records of the Astrologer's acceptance for compliance and administrative purposes.
By accepting these Terms and continuing to provide services through Sanatan Jyoti, the Astrologer agrees to comply with the applicable Terms, policies, guidelines, and lawful instructions of the Company.
36. Contact Us
For questions, account-related requests, KYC matters, payment or settlement queries, complaints, or other concerns, Astrologers may contact:
Gauritechtrade Consulting Private Limited
Sanatan Jyoti
Email: care@gauritechtrade.com
Astrologers should use their registered email address and provide relevant account or transaction information when contacting the Company regarding account-specific matters.
